Return and Refund Policy
Our return policy only applies to products purchased directly from our website. If purchased from a third-party vendor, please refer to their return and exchange policy. For any undamaged or unused product, simply return it with its included accessories and packaging along with the original receipt (or gift receipt) within 14 days of the date you receive the product, and we will exchange it or offer a refund to the original payment method used for the purchase. You are responsible for return/exchange shipping costs. If our warehouse is unable to accept your return, the merchandise will be returned to you without credit.
Most credits are applied within five (5) business days of receipt of the item, allowing for processing and inspection time. Unfortunately, we are unable to accept any product received after 14 days. Please note, all products being returned must be returned in original, unopened packaging and must not be used unless there is a factory defect. In addition, the following: (i) Products can be returned only in the country in which they were originally purchased; and (ii) the following products are not eligible for return: FITBOX Instructor Certification Programs in any form such as online, downloadable, email, or DVD versions. Please email firstname.lastname@example.org to initiate a request for a refund. You will receive a confirmation email when your account has been credited.